DJ Davies Fuels

DJ Davies Fuels Limited is an independent and family-owned fuel distribution business situated in Carmarthenshire, South Wales. The company specialises in selling solid and liquid fuels, as well as firewood products, and is a leading supplier of fuel oils for domestic, commercial, and agricultural use.

DJ Davies Fuels encountered difficulties with its existing telephone system, which was limited in its ability to accommodate the needs of a hybrid working. In order to meet the specific requirements of employees who needed to work remotely, as well as accommodate a staff member located in Europe, the team at Morgan & Morgan installed a cloud-based phone system that satisfied these needs.

The cloud-hosted system has allowed DJ Davies Fuels to improve communication and collaboration between its different branches, making it easier for employees to stay connected and work together more effectively. The system also includes features such as video conferencing, instant messaging, and both desktop and mobile apps, which have further improved connectivity and productivity when working in the yard or on the road.

The new system also makes remote working easier and more flexible. DJ Davies employees can now work from anywhere, as long as they have an internet connection. This has increased the company's ability to scale and adapt to changing circumstances and accommodate its existing remote workers. Including longer operating hours for busy periods when a cold weather front comes in.

The implementation of the cloud phone system by Morgan & Morgan has proven to be a major success for DJ Davies Fuels. The company has successfully improved connectivity between its various locations and facilitated more flexible remote working options for its employees, complete with one staff member permanently residing in Europe but still able to carry out their role as if in the head office. With the assistance of Morgan & Morgan throughout the implementation process, DJ Davies Fuels has experienced an overall improvement in communication and productivity. DJ Davies also benefits from Morgan & Morgan's telecoms support ensuring that when issues arise they are dealt with promptly.

“The implementation of the phone system by Morgan & Morgan has been a success. Their team demonstrated professionalism in every aspect, and we are grateful for their assistance in realising our objective of providing greater flexibility for remote working and the ability to adapt to the evolving needs of our business.”

Jonathan Davies - CEO