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Business Telephone Systems (VoIP) & Telephone Support

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Cloud Hosted Phone System (VoIP)

What is VoIP?

Hosted VoIP, or VoIP phones is a telephone service that is replacing the traditional landline system. By using the internet, Hosted VoIP is more scalable and cost-effective than traditional on-premises telephone service. 

VoIP phone systems are a great way to save money on your telephony needs, as a leading UK VoIP provider our licensing plan makes it easy to get started. You pay only for the calls you use, and you can easily upgrade or change your plan as needed. Paired with our telecoms support contract you can ensure that your voice solutions are up and running at all times.

On-Premises PBX System

Opt for an On-Premise Traditional PBX telephone system to have control over your phone system features, without sacrificing the latest technology and added security measures. This solution provides similar benefits to VoIP systems, with the added benefit of equipment ownership and full feature control. SIP trunks are used for these systems, allowing for lower call charges when calls are made over the Internet. You can take advantage of features such as call transfers, multiline phones, voicemail, and call management and reporting systems.

Microsoft Teams Direct Routing

Microsoft Teams Direct Routing enables you to link your on-premises Public Switched Telephone Network (PSTN) system with Microsoft Teams. This allows your team to make and receive external calls through the Teams client app, which is a valuable tool for maintaining organisation and productivity. With Direct Routing, you can use Teams as your main communication platform and use your existing PSTN to make and receive calls.

Features

Video Conferencing

With Cloud Hosted VoIP, you can easily connect with 25 to 250 customers and partners anywhere in the world. You'll be able to see them in high-quality HD, and you'll have the peace of mind that your meetings are secure and private.

Live Chat

The chat function on your business website allows you to provide real-time advice and support to your website's visitors. Help them navigate your products and services with live chat.

Call Queueing & Management

Cloud-hosted telecoms have useful call management features like call blasting, hunt groups, estimated wait times, automatic call-backs, priority queuing, and more.

Call Recording

The call recording feature allows you to record incoming and outgoing phone calls for quality assurance, compliance, and training purposes. The feature is easy to set up and all recording are securely stored.

WhatsApp Integration

Business SMS service lets users send and receive SMS texts through WhatsApp with their designated business phone number - protecting the privacy of their personal number. In addition, there's a queue system for all incoming messages so multiple employees can access them.

Remote Solutions

Our cloud-based solution allows you to work from anywhere, with browser extensions and mobile apps supported on Android and Apple. You can answer and transfer calls from anywhere and stay up to date with our built-in chat and colleague activity status display.

Telephone System Support

Our telephone system support provides comprehensive maintenance, troubleshooting, and repair services for your business phone systems, ensuring that your communication lines are always open and operating at peak performance
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“The implementation of the phone system has been a success. Their team demonstrated professionalism in every aspect, and we are grateful for their assistance in realising our objective of providing greater flexibility for remote working.” Jonathan Davies - CEO Read case study
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