Life at Morgan & Morgan

Location: Cross hands, Wales

About Morgan & Morgan:
Founded in 1989, Morgan & Morgan has established itself as a leading Business & Technology partner for businesses, organisations, and charities of all sizes. With a commitment to enhancing business resilience, productivity, and efficiency through modern technology, we provide comprehensive solutions across IT Solutions, Cyber Security, Document Solutions, Office Interiors, and Office Products. Operating from our eco-friendly headquarters, we offer 24/7 support, dedicated teams, and a fast delivery fleet to ensure our clients' success.

Position Overview:
As a Graduate IT Support Technician at Morgan & Morgan, you'll have a pivotal role in supporting our diverse client base, ensuring their technical issues are resolved promptly and efficiently. This is a fantastic opportunity to kickstart your career in IT within a supportive and dynamic environment, where your contributions will have a direct impact on the success of our clients.

Responsibilities:

• Provide first-line support to clients via phone, email, and remote access, ensuring all technical issues are addressed in a timely and effective manner.
• Assist with the installation, configuration, maintenance, and troubleshooting of hardware, software, and network systems.
• Support the IT Solutions, Cyber Security, and Document Solutions departments with technical tasks and projects.
• Collaborate with team members to meet deadlines and deliver high-quality service in line with our SLAs.
• Participate in regular team meetings focused on professional growth and wellbeing.
• Contribute to the continuous improvement of our IT support services and processes.

Skills & Experience:

• A degree in Information Technology, Computer Science, or a related field.
• Proficiency in Microsoft products and a strong understanding of IT fundamentals.
• Excellent problem-solving skills and attention to detail.
• Strong analytical abilities and a tech-savvy mindset.

Benefits

• A vibrant and supportive office culture with regular social events.
• A real opportunity to contribute to a mission-driven team, where your voice matters and your work makes a difference.
• Competitive compensation package, including benefits tailored to support your professional growth and well-being.

Join Us:
If you’re a driven and passionate IT graduate eager to make an impact in a growing company, Morgan & Morgan is the place for you. We’re looking for individuals who are ready to grow with us and help our clients succeed in the digital age. Apply today to become a part of our dedicated team and start your journey towards a rewarding career in IT support.