BUSINESS AS USUALDear Customers,
Goods & Supply InformationWe are still open and are shipping as quickly as possible, and will continue to do so until advised otherwise under Government Guidelines or the WHO. We are endeavouring for all orders to be shipped within the usual 24 hours of them being placed, in some cases this is 48 hours. Due to some supply chain problems items may be delivered direct from suppliers. We are working closely with suppliers to ensure lead times are communicated and accurately kept up to date on the website. Should any information change we will notify you as soon as possible via phone or email. Warehouse and delivery staff continue to work as hard as they can to ensure minimum disruptions to their networks, with steps have been taken to ensure they are protected. We are doing our best to minimise disruption in the current climate.
Technical Support & MaintenanceBusiness as Usual. We encourage you more than ever to contact us using the support email address when technical support is needed. You will be assigned a ticket reference number and the job will be tracked. However, in the last few months our helpdesk has seen a 500% rise in ticket requests, so priority will be given to support contract holders or category one failures e.g. server failure.
Crosshands Head OfficeDue to the current pandemic and social distancing measures the office is closed to the public. However, pre-booked, pre-paid, and pre-arranged collections or deliveries are permitted. All staff, where possible, are remote working and are able to assist you with any of your needs via email or phone. We apologise for any inconvenience and trust you fully understand the reasons for the protection of our staff.
Thank you to our customers and suppliersWe are thankful to our customers and suppliers during this difficult time and ask that you continue to support your local communities and businesses. We hope you can remain understanding with any delays and continue to support us. Stronger Together. Best wishes from all at Morgan & Morgan
Contact DetailsCarmarthenshire 01269 842242
Swansea 01792 345678